Frequently Asked Questions
- Which crossbow/bow is suitable for me?
If you’re doubting about which bow or crossbow to select, have a look at our product finder.
You can also contact us via mail or chat for advice. We love to help you out! - I need part X for my (cross)bow
If you’re looking for specific parts for your (cross)bow, first have a look at the product page and its compatible products. A lot of the suitable parts, such as cable sets, strings, limbs, cam sets and such are already linked there. If you cannot find what you’re looking for, feel free to contact us via mail or chat for advice.
- How can I pay?
We accept PayPal, debit/credit cards, direct bank transfer, Ideal, Klarna, Bancontact, MobilePay, Multibanco, BLIK, EPS and Przelewy24. - I’m having trouble with my order/with ordering.
Please contact us and tell us what’s going on so we can help you.
- Will I have to pay customs and tax?
That depends on whether or not you’re ordering within the EU, and if you’re ordering with a VAT number (as a company). For more detailed information, please look at our customs and tax information page. - How long will shipping take?
For questions regarding shipping times and costs, please look at our delivery times and shipping cost page. - I entered the wrong shipping address.
Please contact us as soon as you discover this. If your order hasn’t been shipping yet, we can change the address for you. If your order has been shipped, we will need to contact the shipping company to see if it can still be changed. - My order hasn’t arrived yet!
Please check the track & trace of your order. If your order is more than a week late, please contact us.
- I’d like to exchange or return a product.
Please check our Refund and Returns policy. For further questions, don’t hesitate to contact us. - Something in my order broke!
Please contact us. We’d like to know what broke and how it happened. Please include photos of the damage.
- I’d like to become a dealer.
For dealers, we have a B2B website. Register there and we’ll get back to you!
- I want my account removed / I want to have my personal data removed.
No problem! Please contact us and we’ll see to it! For more information about our privacy policy, please visit this page. - I have a privacy concern.
Please contact us or have a look at our privacy policy.
If your question wasn’t answered, please contact us. We’d love to help you!